Returns

Because nothing is bought here on impulse, very little is
returned.

Every order begins as a conversation. Before anything is cut or shipped you
will have seen the material — as a sample, as photographs of the actual
slab, or in person — and agreed the finish, the dimensions and the price in
writing. That is the point at which mistakes are cheap to fix, and it is
where we spend the time.

IF SOMETHING ARRIVES WRONG

If what arrives is not what was agreed, or is damaged in transit, tell us
within a reasonable time of delivery and send photographs. We will replace
it, recut it or refund it. We would rather do that than argue about it.

Please check material on delivery, before it is installed. Stone that has
been cut, drilled, polished or fixed in place cannot be returned, and no
supplier can accept it back — that is the nature of a material that is made
to fit one room.

IF YOU SIMPLY CHANGE YOUR MIND

Material cut or reserved specifically for you is not returnable, for the
reason above. Where a piece is uncut and unreserved, talk to us; we will be
reasonable.

The exact terms for your order are confirmed in writing with the quotation,
and those terms are the ones that apply.

Write to concierge@stonaria.com.